In order to help resolve your question or concern more quickly, please send us as much information as possible. You can message us from our support portal (see Email Us link on the right-hand side) or email us at firstname.lastname@example.org
- The App version: this info can be found on your main menu, below 'log out'.
- Your mobile device brand, model and OS version (e.g. Apple iPhone 8 running iOS 12.1 or Nexus 6P running Android 7.0)
- A description (and if possible a screenshot) of the issue with any important information such as "were you initially able to see results on the number of estimated devices detected in your home or not?"